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Our goal at United Bank of El Paso del Norte is to provide a level of customer service that exceeds the expectations of our customers. If you are dissatisfied with the service that you receive, please contact us by phone at (915) 555-0182, by e-mail at www.unitedelpaso.com or visit us at any of our locations between 9 a.m. and 5 p.m. or other times by appointment.

West: 200 Sample Dr
Or
East: 900 Example West Blvd
300 N. Sample Rd

If you feel that we have not resolved your complaint to your satisfaction, please read the following notice for further options:

Consumer Complaint Notice

United Bank of El Paso del Norte is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.

United Bank also engages in the business of selling travelers checks as an agent for American Express, a company licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking. After first contacting American Express, if you still have an unresolved complaint regarding the companys money transmission or currency exchange activity, consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below.

In Person or by U.S. Mail:
100 Example Blvd, Suite 100
Austin, Texas 78700-0000

Telephone No.: 877/555-0189

Fax No.: 512/555-0190

E-mail: info@unitedelpaso.com

Web site: www.example.gov

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Privacy Statement
 
WEST EL PASO EAST EL PASO
200 Sample Dr
(West side)
 
900 Example West Blvd
(East side)
 
1726 N. Zaragoza
 

Phone: (915) 555-0182
Fax: (915) 555-0183
West Lobby hours: 9 a.m. 5 p.m. Monday Friday
East Lobby hours: 9 a.m. 5 p.m. Monday Friday
(or other times by appointment)
Motorbank hours: 8 a.m. 6 p.m. Monday Friday

To report a lost or stolen debit card after normal business hours, please call 1-800-555-0186.

For questions regarding your existing BillPay account, please call 1-800-555-0187.

 

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Privacy Statement
 
Consumer Complaint Notice

Member:
Federal Reserve System
Federal Home Loan Bank
System